“Mark successfully led several critical initiatives within my organization focusing on developing departmental key performance indicators, metrics reporting, and process improvement. Mark's exceptional knowledge and his ability to execute led directly to significant improvements in capacity management, identification and remedy of performance bottlenecks, and the streamlining of operational processes across our division. Mark is an outstanding leader who is accountable and passionate about his contributions to an organization.” - Vice President,Web Hosting, AOL

“I had the opportunity to work with Mark for over 5+ years and I found Mark to be extremely smart, dedicated and hardworking individual. Mark's knowledge in the areas of monitoring tools, metrics analysis and process engineering helped AOL to streamline the way we support and monitor our large hosting environment.”  - Web Hosting Manager, AOL

“Mark was a critical driver of making CompuServe a success in the AOL regime. He was instrumental in the effort to hold teams and individuals accountable for their work by providing statistics showing the real impact of changes made to the system during routine and emergency maintenance. These statistics were a real eye-opener for many people. Mark always presented this data in a fair and accurate manner with no finger pointing or blame casting. Mark's own passion for system quality came through clearly and was infectious to those around him.”  - Senior Director, Network Operations, AOL/CompuServe

“Mark is a great resource with the right blend of skill sets: he is technical, a strong manager and a very good communicator. His approach to resolving issues left folks feeling comfortable and confident that the right thing would happen. He is very methodical and never quick to judge. One of his strongest skills is listening.” -  Director of LAN Network and Operations, AOL

“Mark has quickly acclimated himself to his new challenges, developed a clear strategy to address the challenges, then applying himself fully until success of achieved. The most noteworthy program I worked with Mark on was an overall Operational Process Re-Engineering program. This was a high-stakes, high-value event with every stakeholder pressing to address their immediate needs. Mark was invaluable in diffusing the tension in the room. He quickly countered objections, kept discussions flowing in the right direction, and injected substantial vision and guidance into what was an otherwise challenging situation. There is no doubt in my mind that in the hands of a lesser individual the program would have failed.”  - Chief Architect, AOL

“Mark has impressed me with his excellent communication skills, his extensive knowledge of operations, analytical skills, leadership and managerial skills. The level of trust and respect that Mark has within the organization, be it from his peers or the upper management team, is well earned.”  - Principal Technical Program Manager, AOL

“Mark is a valued leader who can adapt to virtually any organizational need. Mark is very good at working with ambiguous requirements and direction, defining a path, and aligning the team to execute and deliver. This results in happy customers and happy team members – a win-win.”  - Operations Architect, AOL

“Mark showed great teamwork working with a variety of teams across the organization. He shows great passion towards his projects and the people involved. He did a wonderful job improving the metrics reporting and analysis for a large hosting environment. He was able to improve the process, and produce results in a timely fashion.”  - Principal Systems Administrator, AOL/CompuServe

“Mark and I worked through different LAN’s and equipment quantity needs as the CompuServe service migrated from older Compaq platforms, into a new Data Center and onto new hardware platforms. Performance figures and server counts were used to predict needed infrastructure builds. The completion of this work permitted the service to reside on fewer server assets and required less floor space than previous. This was a big gain for AOL as we then were able to locate additional products into this center.”  - Data Center Manager, AOL/CompuServe