IT Service Management and Operational Process Review

C2R specializes in the following Service Management functions by utilizing a rich history in implementation and improvement of ITIL process areas:

 Incident Management
 Problem Management
 Availability Management
 Capacity Management
 Change Management
 Release Management
 Service Level Management          
 Configuration Management

C2R can perform the following activities for your organization’s Service Management needs:
  • Independent process review to determine maturity level as well as improvement areas.
  • Documenting “as-is” state of current processes and “to-be” state of desired processes.
  • Facilitate organization transformation to new, integrated processes.
  • Recommend an integrated toolset to fit your process needs.
  • Identify metrics needed to determine efficiency of processes.

"Mark's exceptional knowledge and his ability to execute led directly to significant improvements in capacity management, identification and remedy of performance bottlenecks, and the streamlining of operational processes across our division."