Root Cause Analysis/Reliability Mediation

C2R can be an excellent facilitator for leading RCA exercises for problematic, chaotic and unreliable systems and processes based on an excellent balance of high-level Architecture understanding, inherent skills to ask the right questions, and excellent analytical ability. Typically, this type of activity requires involvement from a large cross-section of an organization: Application Developers, Application Support, Tiers 1-3 Incident Managers, Service Providers and Customers/Partners. In addition to trying to decide who owns the resolution process amongst this group, often it takes an independent, non-attached leader to take the emotion out of the mediation process of a Root Cause Analysis “Tiger Team”.

Let the experienced professionals at C2R facilitate your comprehensive effort to stabilize your system/process, identify the root cause issues and corrective action, and recommend infrastructure and process improvements to limit exposure to future incidents.   C2R follows a process that includes:

1. Understanding architecture, processes, monitoring and metrics currently in place.
2. Recommending additional monitoring, metrics and reports to assist diagnosis.
3. Holding daily (or as needed) ICU meetings to discuss prior days' results, actions, and recommended next steps.
4. Providing daily (or as needed) Executive-level updates.
5. Repeat until issue is stabilized.
6. Provide Postmortem review and recommended improvements in applications, processes and metrics.