Initiative/Task Force Facilitation

C2R has a successful track record of leading organization-wide process implementation, improvement and transformation activities. Contact C2R if you are in need of a facilitator that has led the following activities:

• Establishment of Operational Metrics essentially from scratch, including daily and weekly reporting, analysis and trending.
• Implementation of a Capacity Management process in a rapid growth environment, including continuous testing validation of perceived Capacity.
• Created a large-scale LAN migration plan for a Data Center move.
• Rolled out a Change Management process that included daily review meetings as well as integration with other processes and tools.
• Coordinated the Release and Problem Management activities of large-scale Internet Applications across Content Management, Application Development, Application Support and Network Services organizations.
• Led integrated, Enterprise Monitoring and Event Management solutions for one of the largest web hosting organizations in the world.
• Led identification, analysis and automation of cost, usage, performance and availability Key Performance Indicators (KPIs) for one of the largest web hosting organizations in the world.
• Standardized Incident Management processes across a 200-employee, multi-team and multi-technology Network Operation Center environment.
• Migrated a 500 employee, seven-department shared Infrastructure Services Organization to a consistent Service Catalog Orientation.
• Performed a Service Management process maturity assessment across a 1500 employee Technical Operations Division.
• Performed an organizational efficiency review that identified $8 million savings in restructuring.